Configuring the available views and actions for the Escalations widget
You can configure the Escalations widget so that the users who work with the widget see only those views and actions that are valid for the work that they do.
Before you begin
About this task
Attention: Depending on how your system
environment is configured, some of the views and actions that you
select here might not be available to the users of this widget.
Procedure
- Open the widget menu and select Edit Settings to see the configuration tabs.
- Select the User Interaction tab, and on the Views pane, specify the views that are available to the users of the widget. Click Set as Default to make the selected view the default view for the widget.
- On the Actions pane, select the actions that are available, and the order in which they appear in the Actions list. You can also create custom actions that are specific to your business environment to add to the Actions list.
- Click OK to save the configuration changes.