Configuring the content of the Escalations widget

You can configure the Escalations widget to define which task escalations users can view and manage.

1. Open the widget menu and select Edit Settings to see the configuration tabs. Initially, the All escalation list is selected on the Content tab.
2. Specify the lists that are available to the users of the widget. In the Select escalation list to display list, click Select escalation lists, then in the window that opens you can perform the following actions.
   • Select a list to add
   • Clear a selected list
   • Change the default list for this widget
3. Specify the properties that are displayed for a list. Select the list, then select the properties that you want the widget to display, and clear any properties that you do not want displayed. To change the order in which the information is displayed in the widget, select a property, then click one of the arrows to move the property up or down in the list.

   For the List layout only: the first property in the list becomes the title of the entries in the list.

   For the Table layout only: you can specify properties for grouping the entries in the list. Select the Group by check box to enable a property to be used for grouping the entries in the list. To specify a default grouping for the list, select a property and then click Set as default group. To disable grouping, clear the properties that are selected.

4. Click OK to save the configuration changes.