Resolving issues with process instances by using the Gantt chart

You can use the Process Performance dashboard in Heritage Process Portal to identify issues with process instances that are in progress. You can then use the Gantt charts for individual instances to take actions to resolve these issues, for example, by adjusting task due dates or priorities, or changing the path through the outstanding tasks.

Using the Gantt View and the Set Path pages, you can take actions to resolve issues with overdue process instances, for example:
  • Adjust individual task due dates.
  • Change the priorities of individual tasks.
  • Adjust the due dates and priorities of several tasks at one time.
  • Adjust the workflow for the tasks that are not yet started.
Parent topic: Managing processes and process instances with the Process Performance dashboard